Online Marketing in Tough Economy

Recent reports say that the percentage of small and midsized home and trade-services businesses with Web sites will increase to 60 percent by 2010, up from just 33 percent today. (Source: Kelly Group.)

And the other trend - social media marketing - shows that there are also a number of consumer referral and home-services community sites like Craig's List or ServiceMagic. In addition, small business entrepreneurs are posting pages on MyFace, while creative talent post on pages in MySpace.

There is much interest in marketing online today, as the costs are less than print or electronic advertising, and more and more customers use the Internet to find what they want. MarCom New Media, Los Angeles SEO consultants, always recommends the business directories for our clients. Yahoo! is around $299, and others include the SuperPages, with a monthly fee at about $75.00

Other tools for small businesses include CitySearch and YellowPages.com to capture those searching in a local geographic area.

Why the Internet is an Awesome Social Measurement Tool?

I have been reading an interesting book that I know some folks would find quite boring. I even think it is boring at times - as I am NOT a numbers person. But the point is that it is a good indicator of this business we are in called Internet Marketing. The book is called Click, by Bill Tancer, and it is about what millions of people are doing online and why it matters. Much of the book is about the fact that companies competing in the online space need to use competitive intelligence data - because that's what Bill does for a living at Hitwise.

This book has taken me awhile to read, unlike Paul Gillin's book called the New Influencers, which I couldn't put down. I think partly because I am not a numbers person, and Tancer is all about statistics, numbers and data. But yesterday I finally got to an ah-haaa moment when I realized that the point of the book will have tremendous value for some of our clients. In a chapter called "Finding the Early Adopters" Tancer talks about why innovation spreads from one idea to mass adoption.

Why for example did it only take YouTube less than six months to host more than 25 million videos and out rank Yahoo!? He says that the reason is probably because the first group to discover YouTube was called "Innovators." The Internet has always been made up of different segments. He knows this because his company has a tool that figures out what websites people were on before they clicked over to visit YouTube. Turns out allot of them were on sites like MySpace, Friendster, Xanga, and even Facebook.

But here is the really cool part. His data showed after about a month, the numbers started shifting and he was seeing traffic from web-based email accounts like HotMail, or Yahoo!Mail. Why? Because YouTube did a brilliant thing. Once a person posted their video on the site, the company let them email their video production with a link to their video to a friend! And when friends clicked on the video, it took them to YouTube, and the data showed that's where the new audience had come from.

It is the same reason why this target group started getting tongue rings and drinking Hussong's Beer. It was cool. And they shared the news with their friends. Other market segments include what Tancer calls the Bohemian Mix - that Claris pretty much describes as a bunch of mobile urbanites living liberal lifestyles - and are early adopters of entertainment and technology; Money and Brains; and the Young Digerati. You'll have to get his book to learn more about these guys. But my point here is that as a marketer, the trends we are seeing on the Internet can be measured better than any previous kind of marketing, ever.

The ways that we as a Los Angeles search engine marketing firm doing social media marketing online can track a campaign for our clients, are sprinkled throughout our strategies, and we are getting fabulous results.

Social Media Marketing Comes of Age

After attending a Social Media Marketing "Agency Bootcamp" luncheon yesterday, it has come to my attention that very few marketers are doing what MarCom is doing. In a room filled with Los Angeles advertising agency staffers and consultants, I can honestly say that very few knew social media marketing to the depth that we do. In fact, I have read that we are in the top ten percent nationwide and the other 90 percent are just starting to try to catch up.

We regularly update our website with relevant searchable content and post new search engine optimization (SEO) tags, descriptions and links on the pages as needed. We have set up multiple RSS feeds - one for press releases, another for articles, and I am about to set up a third one for newsletters. we use http://www.press-feed.com/. I have joined a few more social networks and niche communities to mine customers -- places like FaceBook, and I will be updating LinkedIn and MySpace regularly now.

We added a new social media blog on our homepage, so now there are two - each with a seperate focus. I have started conversations online by stepping up my blogging, added more blogrolls, updated MySpace. Next I need to begin Friending in Facebook, then Twitter about current happenings to my growing list of followers.

MarCom has been writing a number of articles that can be social bookmarked at DIGG, but I want to create a Google map mashup and then start a white paper for people to StumbleUpon or find at Squidoo.

My associates and I have been brainstorming ideas for podcasts and videos to post on YouTube, and we have even thought about doing a virtual B-2-B seminar at Second Life. I plan to research and sign up for some new measurement and conversation mining tools to listen to what people are saying online, although everyone in the social media marketing industry agrees, the tools are still not there yet.

We have started conversations with our own clients to update their social media marketing strategies. MarCom New Media is looking forward to continuing to lead the transformation from old school marketing to building relationships in online communities, and we are already celebrating the results.

Oh BTW if you have no clue what I am talking about…you need to read Paul Gillin’s book, The New Influencers, and of course, hire us as your Los Angeles social media marketing firm.

Online Marketing Trends: Virtual Learning via Second Life

Apparently there's a group at Second Life called 'Real Life Education in Second Life.' It is made up of people who are interested in the educational possibilities of Second Life. According to them, there are more than 400 universities and 4,500 educators participating in the Second Life Educators List (SLED). And this group is studying how to leverage the benefits of learning in a virtual world in order to assist the students of today.



Caption: From Second Life, students role-play a courtroom scene in Ramapo, Suffern (N.Y.) Middle School’s virtual world campus hosted by Peggy Sheehy in Teen Second Life.

In an article written by a professor of computer science at Colorado Technical University named Cynthia M. Calonge, she notes, "the benefits outweigh the risks associated with venturing into a virtual world educational platform. For me, the virtual world is my preferred learning and teaching environment."

What does this have to do with what our Los Angeles marketing firm can do for our clients? It means is that more and more of our clients need to set up social media networks, to engage with customers, teach them, and share knowledge. And it means that websites need to be filled with content to educate people about what they do and optimized properly with the search engines so that they will come up first on the search engines. And blogs are becomming a way of life.

Imagine the magnitude of virtual classrooms? Futurists like James Canton and author of The Extreme Future, have already said that one of the top ten industries of the innovation economy is, "8. Education and Learning. The creation of immediate, portable, transferable, on-demand knowledge sources on a scale equivalent to the Library of Congress."

The True Value of Social Media

Finally, advertisers are beginning to realize how valuable social media marketing can be. This is truely exciting because now more than before, our clients are starting to understand the value when we recommend social media campaigns.

Just yesterday at the doctor seminar, Two Days Back on Earth, on environmental endocrinology for our client T.S. Wiley and The Wiley Protocol (http://www.thewileyprotocol.com/), Wiley's book publisher talked about the importance of social media to the traditional publishing industry today. She said they now strategize books that have websites for reference materials and more information, and places where people can host e-books and chapters that are bookmarked pages from new book releases.

This means we can strategize longer term social media campaigns for MarCom New Media clients -- and just like any marketing campaign, it takes hard work, tracking, which the Internet makes easy, as well as maintenance.

We can easily blend direct-response and branding. It is about the objective for the campaign, then fine tuning the right strategy. The good news is that the Web is ideal for measurment.

Today, 70 percent of the ad dollars online are going toward direct-response advertising, but the shift toward brand-building campaigns is starting to happen. Check the following interesting stats from a recent research report. (Source: Awareness, Inc.)

• The number of organizations that allow employees to use social networks for business purposes has increased dramatically to 69% in 2008 from 37% last year.
• More than six in 10 companies are using social media to build and promote their brands, improve communication and increase consumer engagement.
• There has been a fivefold increase in the percentage of employees who use popular social networking sites like Facebook and LinkedIn for business purposes, from 15% in 2007 to 75% this year.
• Some 37% of organizations plan to focus communities on specialty areas where they can provide focused business value.
• More than 40% of respondents report using one or more of the following tools: user groups, tags, communities, blogs, social networking and videos.
• The most popular internal tools are social networks, blogs and wikis, with adoption rates of between 50% and 55%.

Don't Let Do-it-Yourself SEO Programs Fool You

Lately it seems we have had some new business clients who contacted us for online marketing or PR services, but when we talk to them about their search engine optimization (SEO), they seem to think that they already know how to do SEO in-house. One prospect even said they know there are all kinds of keyword software programs out there for free, that can tell you what your keywords are, etc.

Here's the thing. Would you tell your optometrist, for example, how to fit you in a pair of glasses? Or, would you feel confident about being able to design your own website in html? And do you even want to learn how to do it and then take all the time required to continue monitoring and doing it? Unless a company has hired a true SEO expert, who has years of experience, it is unlikely that the job will be done properly.

Much of what we do as marketers can always be done by the small business owner "in-house"-- but when a company starts learning and then implementing things like SEO, or PR, it takes vast amounts of time away from what they do. That said, it is often best to leave SEO up to the experts who have been doing it as a career for awhile - like Mike Keesling, our resident Los Angeles SEO expert. He has been doing SEO for more than ten years with excellent results for our MarCom New Media clients. Check out our SEO case histories. As Mike always says, it's best to look for long term results rather than short term instant gratification.

In fact last year we had a client who promised their web development team could be "taught" how to do the website SEO meta-tagging, etc. Mike trained them and we charged our standard training fee. Several months later, their site was still not tagged properly, and Mike had to actually do the job we should have done in the first place. That said we wasted three good months of possibly better search engine optimization results. And yes, in the end we charged more for it than it cost them to be trained. But with this being only a one-time fee, it was worth it because after the SEO started working, their revenues from new leads made up the difference fairly quickly.

Popular Social Media Marketing Terms

Have you heard of an “RSS feed” or a “mashup?” You know what a“wiki” is, right? If not, you are not alone. In fact, many people are still clueless about social media marketing (SMM), which is defined as the use of the Internet technology tools for the purpose of sharing and discussing information with others. In other words, it is all about going on websites like Facebook, My Space, Twitter, or You Tube and sharing ideas, interests and “gossip” with other people of like mind ... or not. (People do disagree online of course.) But more important is to understand is how marketers use social media in our marketing efforts.

We can control messages and market your products and services online with well thought out SMM strategies, and clever tactics. For example, one such social media site is known as "del.icio.us” which is a social bookmarking website. These sites allow users to store and share your bookmarks online. You can access these bookmarks from any computer anywhere, anytime. Another SMM site is called “DIGG,” where users submit content and then other Digg users read your submission and Digg what they like. In this case popularity rules, and the more diggs you get the better it is for your brand.

Much of what MarCom New Media does is search engine optimization, combined with online public relations and marketing that all ties together. We do keyword analysis to see what terms folks use to search for your company online, then come up with a strategy to use those words in blogs, articles, releases, and on SMM websites, linking back to your website. It builds traffic so you can prosper online.

SMM Definitions:
RSS - Really Simple Syndication. This is the primary way people can syndicate content from Web sites, blogs and social networking sites to be read online by other people in what are known as RSS readers. RSS is very important for a company and its website because it allows people to track current news via their RSS Feeds.

RSS Tags. Simple technology that allows you to bookmark specific Web pages and sites of interest. It is how Digg and del.icio.us work.

Mashups. This brings multiple sources of data together and creates a single application, or Web service which helps manage events, etc. Content used in mashups usually comes from a third party via a public interface that combines data from more than one source into a single tool. One new example is Earthquake! A Google Maps mashup – thanks to the recent worldwide earthquakes.

Wikis. A collection of Web pages allowing anyone to add or edit content. This tool can help company employees, for example, in their collaboration efforts for projects or clients.
Internet marketing tactics continue to change on a frequent basis thanks to the search engines like Google, and new technologies. As marketers, we must learn fast, adapt, and then tweak strategies for what works best.