Is Social Media Marketing Revolutionary?

I read another blog post today that said that social media marketing is the biggest shift that has taken place in marketing since television. That's a pretty big claim. Hat Tip to Karl Long and FutureLab. His blog references the same study I referenced in my last blog on Feb. 28. about the TNS Media Intelligence/Cymfony study that polled more than 60 marketers and discovered that social network marketing is still a puzzle, and agencies don't seem equipped to help clients "get it."

There was and always will be shifts in marketing. That's why the term "new media" was coined. It wraps all the new marketing strategies and tactics into one term. And again, it is why we will soon be changing the name of our company from MarCom Broadband to MarCom New Media. (Our new website will be up soon.) Our business has shifted entirely in the last two years from marketing and PR, to marketing, branding SEO and social media marketing. We started out with the concept of helping companies go to market faster in today's world, i.e. the Internet, which has the potential to reach millions of people in quantum time. Ergo the broadband in MarCom Broadband. But people understand new media more than broadband.

There is still much confusion about new Internet driven marketing strategies. The Web has changed everything, yet it in reality is merely another channel in which to market through -- a channel with worldwide reach. The television, as Karl said, changed everything. And I do believe he is right about the revolutionaries, who are "participating in the conversation" and building deeper relationships with their customers, versus those who are "waiting to see."

We hear questions like this all the time. What's the best way to design a website? Is Flash in or out? I know I need Search Engine Optimization (SEO), but just exactly what does that mean? How is Search Engine Marketing different from SEO? If I invest in doing business over the Internet, what marketing strategies will guarantee sales results? My company works with consultants who are in some cases virtual, so what's the best way to manage them? I see other companies getting excellent PR stories, so why can't I? Do people really read email or pay per click ads? Do web banners work? What is social media?

The bottom line is that the most important thing we can understand as marketers is our need to first "get inside the client's challenge." Once the challenges are identified, we can put a strategic plan together that will allow our clients to "go to market" and get measurable results with a return on their investment. The thing is - it's hard to measure television commercials. SEO measurement is easy.

Skills + knowledge + thought + creativity + channels = positive energy and results.