Adweek Survey on Social Media Marketing

Brian Morrissey reports on social media marketing in Adweek (Feb. 28, 2008) about a TNS Media Intelligence/Cymfony study that polled more than 60 marketers and discovered that social network marketing is still a puzzle, and agencies don't seem equipped to help clients "get it."

With more and more clients starting to place emphasis on trying to master social media marketing, they seem to find that their agencies are not equipped to help them succeed in that space. More than 60 marketers in North America, France and the U.K. were polled to see how they are doing in figuring out the world of social media. They were asked for feedback on their agencies' abilities to help with social media.

According to TNS "Agencies don't get it." Clients complained that their agencies -- creative, media, public relations, design and others -- typically treat social channels like blogs as traditional media.

In other cases, their ideas are not backed up by practical skills in the area. What's more, one client pointed out that his agencies have little of their own experience using social networks or video-sharing sites for themselves.

The perceived, and real lack of social media competence at agencies will present opportunities for new providers. That means firms like MarCom Broadband will be getting the business because we have been deep into social media marketing for the last five years, and well into search engine marketing for over ten years. Following are just a couple of our customer case histories.

Client: Entertainment Connection (http://www.film-connection.com/, http://www.radioconnection.com/, http://www.recordingconnection.com/) SEO and online PR
Result: In less than one year, in addition to expanding the websites tremendously, we have decreased Entertainment Connection’s original PPC budget by 67 percent of what it was, and increased the number of leads by 67 percent. For one third the budget they are getting 170 percent of the business. We are currently drafting press documents for launching the company’s corporate press room, and will soon write articles for submission – all in the new social media format. Future plans including a Spanish version of each site. Each website is getting excellent rankings

Client: The Wiley Protocol (http://www.thewileyprotocol.com/) SEO, PR and Social Media Marketing
Result: After a year of SEO and social media marketing, the Wiley website is ranking well in search engines. With Joomla as their content management system there are limitations, however as one example, a year ago the company was ranked 35 on Google under the key word phrase “bio-identical hormone replacement therapy. It is now number five on page one of Google. PR and social media efforts continue.

Client: Wilshire Dental Clinic (http://www.oralimplant.com/) SEO and Social Media Marketing
Result: In a year this client is ranking on the first page of all the major search engines for most all of the key words for the website www.oralimplants.com. Social media marketing continues, and we will begin ghostwriting a blog for Dr. Afar in February, 2008. These bi-weekly postings will further improve and maintain rankings of each website.
CyberDefender.com (www.cyberdefender.com)

Client: CyberDefender, Inc. (http://www.cyberdefender.com/) Reputation Management, SEO and PR
Result: Negative listings for the company’s CEO and the prior company were pushed back off of Google’s first page within six months. Within three months there were increased product sales and revenues and after six months the company’s ranking by the search engines showed a significant increase in organic listings based on the key words, while increased product sales and revenues amplified.