Thursday, October 16, 2008

Why the Internet is an Awesome Social Measurement Tool?

I have been reading an interesting book that I know some folks would find quite boring. I even think it is boring at times - as I am NOT a numbers person. But the point is that it is a good indicator of this business we are in called Internet Marketing. The book is called Click, by Bill Tancer, and it is about what millions of people are doing online and why it matters. Much of the book is about the fact that companies competing in the online space need to use competitive intelligence data - because that's what Bill does for a living at Hitwise.

This book has taken me awhile to read, unlike Paul Gillin's book called the New Influencers, which I couldn't put down. I think partly because I am not a numbers person, and Tancer is all about statistics, numbers and data. But yesterday I finally got to an ah-haaa moment when I realized that the point of the book will have tremendous value for some of our clients. In a chapter called "Finding the Early Adopters" Tancer talks about why innovation spreads from one idea to mass adoption.

Why for example did it only take YouTube less than six months to host more than 25 million videos and out rank Yahoo!? He says that the reason is probably because the first group to discover YouTube was called "Innovators." The Internet has always been made up of different segments. He knows this because his company has a tool that figures out what websites people were on before they clicked over to visit YouTube. Turns out allot of them were on sites like MySpace, Friendster, Xanga, and even Facebook.

But here is the really cool part. His data showed after about a month, the numbers started shifting and he was seeing traffic from web-based email accounts like HotMail, or Yahoo!Mail. Why? Because YouTube did a brilliant thing. Once a person posted their video on the site, the company let them email their video production with a link to their video to a friend! And when friends clicked on the video, it took them to YouTube, and the data showed that's where the new audience had come from.

It is the same reason why this target group started getting tongue rings and drinking Hussong's Beer. It was cool. And they shared the news with their friends. Other market segments include what Tancer calls the Bohemian Mix - that Claris pretty much describes as a bunch of mobile urbanites living liberal lifestyles - and are early adopters of entertainment and technology; Money and Brains; and the Young Digerati. You'll have to get his book to learn more about these guys. But my point here is that as a marketer, the trends we are seeing on the Internet can be measured better than any previous kind of marketing, ever.

The ways that we as a Los Angeles search engine marketing firm doing social media marketing online can track a campaign for our clients, are sprinkled throughout our strategies, and we are getting fabulous results.

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